Using complaints sent through a complaint cell
According to the messaging platform’s announcement on Saturday, WhatsApp banned over 23.28 lakh Indian accounts in August, of which over 10 lakh accounts were actively deleted without user complaint.
Compared to last month, this is a drop. In July, WhatsApp banned more than 23.87 million Indian accounts.
2,328,000 WhatsApp accounts were blocked between August 1 and August 31, 2022. Before any user complaints, 1,008,000 of the affected accounts were proactively banned, according to WhatsApp’s monthly report.
A +91 phone number can be used to identify an Indian account.
In June, WhatsApp blocked nearly 22 lakh Indian accounts based on complaints received through its grievance redressal channel and through its own methodology to identify breaches. Prior to this, WhatsApp banned has previously restricted 19 lakh similar accounts in May, 16 lakh in April, and 18.05 lakh in March.
The stricter IT regulations, which went into force last year, require major digital platforms (with more than 50 lakh users) to post compliance reports each month that include information about the complaints that were received and the actions that were taken.
Large social media companies have faced criticism in the past for the fake news, hate speech, and disinformation that have circulated on their platforms. Concerns have been raised about arbitrary content moderation by some qualified individuals.
Digital platforms have come under fire for arbitrary content removal and “de-platforming” of users.
The government is now developing new social media standards that would provide users with a means to appeal government inaction or takedown decisions.
The government is creating new social media guidelines so that users will have a way to challenge content moderation decisions.
large IT firms.Reopened account from suspensionbecause of a complaint.
The most recent report claims that between August 1 and August 31, 2022, 598 grievance reports were received across all platforms, and 19 accounts were “ac- tioned.”
449 of the total reports received related to a ban appeal, while the remaining reports fell under the headings of account support, product assistance, safety, and so on.
“We reply to every complaint we receive, unless it is determined that the complaint is a duplicate of an earlier ticket. When an account is blocked or reported in subsequent reports, it is said to be “actio- ned.”
a report stated. The proposed guidelines that propose a panel to hear user appeals against grievance officers’ content-related determinations regarding user complaints were circulated by the IT ministry in June.
The government has stated that there is now “neither an effective self-regulatory system in place nor an appellate process given by intermediaries.” Last year, the government announced IT regulations that would increase the accountability and responsibility of digital intermediaries for the content that is housed on their platform.
WhatsApp stated in its compliance report: “We will keep working to be transparent in our work and to include information about our efforts.